Shipping & return policy

We ship within 5-7 business days. If a product is out of stock you will be notified. Shipping is $9.99 flat rate within Canada except Nunavut, Northwest Territories and Yukon where normal shipping rates will apply. At this time we do not ship international.

All packages are shipped via Canada Post.

PAYMENTS. We accept PayPal orders only. Once your order is processed you will receive an email notification.

RETURNS. All returns must be pre-approved by Pamper Your Pet. The product must be returned in its original packaging within 10 days of reception. Please make sure the items are inspected within this time frame. The shipping cost is the responsibility of the customer. If for any reason you are not satisfied with your purchase please contact us by phone or email.

PLEASE NOTE that there is no refund or exchange on apparel, collars or jewelry.

PRODUCTS. Some collars and accessories are meant to be used as 'fun fashion' therefore pets should always be supervised when using any product as we are not responsible for any injuries your pet may obtain while using the products we offer.

PLEASE MEASURE your pet prior to purchasing to avoid ordering the wrong size. The chest measurement is the MOST IMPORTANT. Your dog's weight is not a reliable way to choose clothing sizes. If measurements fall between two sizes, select the larger size. If your dog has very thick fur, go one size larger.



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